Please use our patient portal called Sadio prior to your appointment. All patients who make appointments with us will be sent an email linking you to your secure patient portal on EZDerm. Please fill out all of pertinent patient information including, but not limited to, medications, allergies, past medical history, family history, surgical history, and social history. Each new patient visit has required consents and you can sign these consents online in the Sadio patient portal as well. Please make sure to sign the consents that are pertinent to you along, many of which are required. We ask that you have this completed at least 24 hours prior to your appointment so that we may promptly check you in and verify your insurance benefits to prepare for your visit.
New Patients: If you are a new patient, we ask that you arrive at the clinic at least 20 minutes before your appointment time in order to complete the in office paperwork and consents. If you completed this information online, please note that there are still several documents for you to sign and you will still need to arrive 20 minutes prior to your appointment time.
Surgical Patients: If you are having a surgical procedure (ie, excision and closure, etc) we ask that you arrive 30 minutes prior to your appointment time, as we need this additional time to prepare you for the procedure (anesthesia, consents, etc). Please note if you do not arrive at least 30 minutes prior to the arrival time we may not be able to complete your procedure on that day and you would need to be rescheduled.
It is our policy for patients to give at least 24 hours notification of cancellation prior to your scheduled appointment. Failure to do so may result in a $50 No Show Fee that would be required to be paid prior to the scheduling of your next appointment. Monday appointments must be cancelled by noon of the previous Friday.
Running on time is very important and we ask that you arrive at the requested time so that we are able to maintain a timely flow in the office for our patients. We understand that circumstances happen and if you are running behind schedule we would appreciate a phone call to make us aware. We would like to let you know that any patient who arrives 15 minutes or more after their scheduled appointment time may be accommodated at the discretion of the office but will be worked into the schedule for patients who arrived for their scheduled time. We reserve the right to reschedule any patient at a later date who does not show up on time or within the allowed grace period for their scheduled appointment.
We appreciate the ability to take care of every patient and because of this every appointment time is important to us and to our patients who want to be seen by our dermatologists. If a patient fails to show for a medical appointment, a $50 No Show Fee can and will be assessed to their account. If a patient fails to show for a surgical or a cosmetic appointment, a $250 No Show Fee can and will be assessed to their account. All No Show Fees will be required to be paid before your next visit can be scheduled.
We accept most major insurance carriers. For patients who choose to use their insurance, our financial policy is that all co-pays, co-insurances, and deductibles are due and collected at the time of service.
All cosmetic and laser procedure fees are collected in full prior to the patient undergoing the procedure or service. We offer a variety of methods for payment, including, MasterCard, Visa, Discover, American Express, and Care Credit.
Any Gift Certificate must be present at the time of service. These forms of payment are non refundable and non-transferable. Gift Certificates cannot be used for medical treatments but may be used for cosmetic services and cosmetic products. We (Essential Dermatology Group, PLLC) is not responsible for any lost or stolen Gift Certificates. Gift Certificates may not be combined with any other offer unless expressly written in the stated offer. Any monetary value on a Gift Certificate not redeemed within 2 calendar years from the date of purchase is considered a gift to Essential Dermatology Group, PLLC.
Skin Care products (unopened) may be returned within 30 days for a full refund. NO returns will be accepted after 30 days. All Treatment Packages are non refundable and non transferable.
Please call our office at (817) 900-8402 to find out if we are credentialed with your insurance plan. This webpage will be updated periodically with more information, but still may not include all of the insurance plans we currently service.
COVID-19 Update: We are open. We offer in office & Telemedicine/Teledermatology appointments.
If you have any of the following symptoms or completed any of the following activities, please call our office to reschedule, cancel or convert your in-office appointment into a virtual visit if this will fit your needs.
To maintain safety for all of our patients and staff, we are continuing to evolve our policies and we appreciate your willingness to comply. We are following CDC recommendations in cleaning and disinfecting our clinic. Please call our office at (817) 900-8402 for an appointment today.
This list will be updated periodically, however, for the most accurate information please call our office at (817) 900-8402.