Patient Resources

Preparation for Your Visit

Please use our patient portal called Sadio prior to your appointment. All patients who make appointments with us will be sent an email linking you to your secure patient portal on EZDerm. Please fill out all of pertinent patient information including, but not limited to, medications, allergies, past medical history, family history, surgical history, and social history. Each new patient visit has required consents and you can sign these consents online in the Sadio patient portal as well. Please make sure to sign the consents that are pertinent to you along, many of which are required. We ask that you have this completed at least 24 hours prior to your appointment so that we may promptly check you in and verify your insurance benefits to prepare for your visit.

Cancellation Policy

It is our policy for patients to give at least 24 hours notification of cancellation prior to your scheduled appointment. Failure to do so may result in a $50 No Show Fee that would be required to be paid prior to the scheduling of your next appointment. Monday appointments must be cancelled by noon of the previous Friday.

Late Policy

Running on time is very important and we ask that you arrive at the requested time so that we are able to maintain a timely flow in the office for our patients. We understand that circumstances happen and if you are running behind schedule we would appreciate a phone call to make us aware. We would like to let you know that any patient who arrives 15 minutes or more after their scheduled appointment time may be accommodated at the discretion of the office but will be worked into the schedule for patients who arrived for their scheduled time. We reserve the right to reschedule any patient at a later date who does not show up on time or within the allowed grace period for their scheduled appointment.

Payment Options

We accept most major insurance carriers. For patients who choose to use their insurance, our financial policy is that all co-pays, co-insurances, and deductibles are due and collected at the time of service.

All cosmetic and laser procedure fees are collected in full prior to the patient undergoing the procedure or service. We offer a variety of methods for payment, including, MasterCard, Visa, Discover, American Express, and Care Credit.

Gift Certificates

Any Gift Certificate must be present at the time of service. These forms of payment are non refundable and non-transferable. Gift Certificates cannot be used for medical treatments but may be used for cosmetic services and cosmetic products. We (Essential Dermatology Group, PLLC) is not responsible for any lost or stolen Gift Certificates. Gift Certificates may not be combined with any other offer unless expressly written in the stated offer. Any monetary value on a Gift Certificate not redeemed within 2 calendar years from the date of purchase is considered a gift to Essential Dermatology Group, PLLC.

Return Policy

Skin Care products (unopened) may be returned within 30 days for a full refund. NO returns will be accepted after 30 days. All Treatment Packages are non refundable and non transferable.

Insurance Information

Please call our office at (817) 900-8402 to find out if we are credentialed with your insurance plan. This webpage will be updated periodically with more information, but still may not include all of the insurance plans we currently service.

Covid-19 Policies

COVID-19 Update: We are open. We offer in office & Telemedicine/Teledermatology appointments.

If you have any of the following symptoms or completed any of the following activities, please call our office to reschedule, cancel or convert your in-office appointment into a virtual visit if this will fit your needs.

  1. Experienced cough, fever, extreme fatigue or shortness of breath in the past 3 weeks
  2. Come into contact with someone who has tested positive or suspected to test positive for the coronavirus (COVID-19) in the last 3 weeks.
  3. Traveled outside the United States within the last 3 weeks.

To maintain safety for all of our patients and staff, we are continuing to evolve our policies and we appreciate your willingness to comply. We are following CDC recommendations in cleaning and disinfecting our clinic. Please call our office at (817) 900-8402 for an appointment today.

Insurance Plans

This list will be updated periodically, however, for the most accurate information please call our office at (817) 900-8402.

  • Aetna – Commercial
  • Aetna – Texas Health
  • Aetna – Medicare
  • Advantage
  • Baylor Scott White Quality Alliance
  • Blue Cross Blue Shield Texas
  • Blue Cross Blue Shield Texas Essentials HMO
  • Blue Cross Blue Shield Texas Premier HMO
  • Blue Cross Blue Shield High Performance Network
  • Blue Cross Blue Shield BAV HMO
  • Blue Cross Blue Shield Medicare Advantage
  • Cigna
  • Cigna – Health Spring Medicare Advantage HMO/PPO
  • Coventry PPO
  • First Health PPO
  • Friday Health Plan PPO/EPO
  • Galaxy Health Network PPO
  • Healthcare Highways PPO
  • HealthSmart PPO
  • HealthSmart GEPO
  • HealthSmart Accel
  • Humana ChoiceCare PPO
  • Human Medicare Advantage HMO
  • Independent Medical Systems PPO
  • Imagine Health PPO
  • Imperial Medicare Advantage
  • Medicare
  • Tricare (Out of Network)
  • United Healthcare